Refund policy
At Cozy Corner Store™, we want you to feel confident when shopping with us.
If you are not fully satisfied with your purchase, please contact us and we will do our best to help.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused or lightly inspected only
- In its original condition
- In its original packaging where possible
- Not damaged by misuse, improper handling, or normal wear and tear
How to Start a Return
To request a return, please contact us at:
Cozycornerstoresupport@gmail.com
Please include:
- Your order number
- Your full name
- The item you would like to return
- The reason for the return
- Photos if the item arrived damaged or defective
We will review your request and provide return instructions.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos or videos of the issue so we can review it quickly.
If approved, we may offer a replacement, refund, or another suitable solution.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees, if any, are non-refundable.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to post the refund.
Non-Returnable Items
We may not accept returns for:
- Items damaged by misuse
- Items returned after the 30-day return window
- Items missing original parts or accessories
- Items not purchased directly from our store
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after delivery.